Loading... Please wait...

Our Newsletter

Connect With Us

Facebook  Twitter  YouTube  Twitter

Shipping, Returns and Cancellations

MT Outdoors

At MT Outdoors we love getting out in the wilderness and testing the gear that we sell and recommend. We carefully select our products and brands to give you the best quality, value for money and product support. We will continue to stay up to date with safe products and ensure that all of our products are tried and tested and are reputable before selling them to you.

Delivery times for goods and services 

Generally items are shipped immediately or on the following day from the order. PLease allow 3-5 business days for courier delivery. Where an item is delayed or out of stock then we will notify you as soon as possible and advise a delivery date. You will then also have the option to cancel your order with full repayment

Colours and Style

We have made every effort to display as accurately as possible the colours and styles of our products on this website. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate and minor variations of colour and style in production.

Returns, Refunds and Exchanges

We will accept returns from 30 days of purchase. Goods must be returned unused, unwashed and in original packaging. Goods that are in sealed packages that have been opened or tampered with will not be allowed to be exchanged or refunded. Please choose carefully before purchasing making sure that colours and sizing are correct. All CDs, DVDs, Software, Airbeds and Climbing hardware cannot be returned. Items that are on sale or clearance may not be returned.

Although we aim to have listings and inventory up to date there may be occasion where minor discrepancies occur and product no longer available. In cases where the product purchases is no longer available the customer will be offered alternative product, store credit or a complete refund.

Please mail returns and exchanges to

Web Store
MT Outdoors
17 Dunmore Street
Wanaka, 9305
New Zealand


Please include a note indicating reason and details on the packing slip.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund or credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

We value your custom and will do all we can to ensure you are happy with our product range, all feedback is taken seriously.

Order Cancellations

MT Outdoors online store reserves the right to cancel any order for any reason without notice to the customer. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, MT Outdoors online store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MT Outdoors online store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MT Outdoors online store shall issue a credit to your credit card account in the amount of the incorrect price.

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then;
Where the buyer is acquiring the product for the purpose of business then the Act shall not apply. In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act.

Shipping

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Fixed prices apply to Australia and New Zealand Locations. All other location are on a case by case basis. Email web@mtoutdoors.co.nz for a shipping quote.

Destination <$100 >$100
Within NZ $7.00 Free
Australia, UK $30 $20